Community Operations Analyst!_
MAIN RESPONSIBILITIES:
* Investigating and resolving reported issues (inquiries via
ticketing system), such as requests for account support or potentially
abusive content
* Enforcing clients Terms of Use by carefully monitoring reports of
abuse on the site
* Becoming and remain knowledgeable about client?s products and
community standards
* Using market specific knowledge and insights to find scalable
solutions to improve the support of our community of users
* Gathering, analysing, and utilising relevant data to develop ways
to improve the overall user experience
* Recognising trends and patterns and escalating issues outside the
company policy to the global team
* Identifying inefficiencies in workflows and suggest solutions
SKILLS & COMPETENCES:
* Strong personal resilience with the ability to operate in a
pressured and fast paced environment
* Strong interpersonal skills, verbal, and written communication
skills and most importantly ? empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems and work as
part of a team
* Effective Time management & Prioritisation skills
* Ability to consistently hit KPIs on time
LANGUAGE SKILLS: *
* Fluent near-native level (C1-C2) of market languagein oral and
written communication,with in depth understanding of culture and
social trends in the region
* Advanced level ofEnglish (C1)
*If you are not sure about your level of language, we can offer you an
assessment.
CONTRACT: Full-time, permanent with Covalen
COMPENSATION:
* ?**Apply on the website**,**Apply on the website** per year as
base salary
* *For the Evening shift: **Apply on the website**% salary uplift for
the late hours from **Apply on the website**pm to 2am (in total, up to
?**Apply on the website**,**Apply on the website** per year)
* *For the Evening shift: ?**Apply on the website** per day (before
tax) as travel allowance
* Free meal (lunch or dinner) on site
* Private healthcare
* Pension contribution
* **Apply on the website** days of annual leave
* Extensive Training and access to CPL&#**Apply on the website**;s
Wellness Programme
* Tax Saver and Bike-to-Work Scheme
WORKING HOURS: Candidates are choosing between Day shift (9am ?
5:**Apply on the website**pm) or Evening shift (6pm ? 2am). There
are no rotations. Monday to Friday, occasionally weekends and bank
holidays.
LOCATION: Dublin **Apply on the website**, Sandyford, Dublin South
*THIS IS AN OFFICE JOB. WORK FROM HOME / REMOTE WORK IS NOT AN OPTION.
EMPLOYEES ARE CLASSIFIED AS ESSENTIAL WORKERS.
IMPORTANT:
&#**Apply on the website**; DUE TO NATURE OF THE ROLE, CANDIDATES MUST
BE FULLY CONFIDENT IN DEALING WITH SENSITIVE CONTENT.
&#**Apply on the website**; CANDIDATES MUST BE ELIGIBLE TO WORK
FULL-TIME IN IRELAND (EU PASSPORT / STAMP 4 / STAMP 1G FOR MINIMUM
**APPLY ON THE WEBSITE** MONTHS OR RENEWABLE).
WHY TO APPLY?
* Chance to work within multicultural and diverse team
* Great internal opportunities for career progression ? employees
with good performance can become Quality Auditors, Quality Analysts,
Trainers & Team Leads
* No shift rotations ? fixed working schedule
* Meals on-site, private healthcare and pension contribution
* No previous experience required ? full training is provided!
For more information, please contact Torben Jensen at _ We are currently hiring for the __ ALBANIAN __ speaking market for
Community Operations Analyst!_
MAIN RESPONSIBILITIES:
* Investigating and resolving reported issues (inquiries via
ticketing system), such as requests for account support or potentially
abusive content
* Enforcing clients Terms of Use by carefully monitoring reports of
abuse on the site
* Becoming and remain knowledgeable about client?s products and
community standards
* Using market specific knowledge and insights to find scalable
solutions to improve the support of our community of users
* Gathering, analysing, and utilising relevant data to develop ways
to improve the overall user experience
* Recognising trends and patterns and escalating issues outside the
company policy to the global team
* Identifying inefficiencies in workflows and suggest solutions
SKILLS & COMPETENCES:
* Strong personal resilience with the ability to operate in a
pressured and fast paced environment
* Strong interpersonal skills, verbal, and written communication
skills and most importantly ? empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems and work as
part of a team
* Effective Time management & Prioritisation skills
* Ability to consistently hit KPIs on time
LANGUAGE SKILLS: *
* Fluent near-native level (C1-C2) of market languagein oral and
written communication,with in depth understanding of culture and
social trends in the region
* Advanced level ofEnglish (C1)
*If you are not sure about your level of language, we can offer you an
assessment.
CONTRACT: Full-time, permanent with Covalen
COMPENSATION:
* ?**Apply on the website**,**Apply on the website** per year as
base salary
* *For the Evening shift: **Apply on the website**% salary uplift for
the late hours from **Apply on the website**pm to 2am (in total, up to
?**Apply on the website**,**Apply on the website** per year)
* *For the Evening shift: ?**Apply on the website** per day (before
tax) as travel allowance
* Free meal (lunch or dinner) on site
* Private healthcare
* Pension contribution
* **Apply on the website** days of annual leave
* Extensive Training and access to CPL&#**Apply on the website**;s
Wellness Programme
* Tax Saver and Bike-to-Work Scheme
WORKING HOURS: Candidates are choosing between Day shift (9am ?
5:**Apply on the website**pm) or Evening shift (6pm ? 2am). There
are no rotations. Monday to Friday, occasionally weekends and bank
holidays.
LOCATION: Dublin **Apply on the website**, Sandyford, Dublin South
*THIS IS AN OFFICE JOB. WORK FROM HOME / REMOTE WORK IS NOT AN OPTION.
EMPLOYEES ARE CLASSIFIED AS ESSENTIAL WORKERS.
IMPORTANT:
&#**Apply on the website**; DUE TO NATURE OF THE ROLE, CANDIDATES MUST
BE FULLY CONFIDENT IN DEALING WITH SENSITIVE CONTENT.
&#**Apply on the website**; CANDIDATES MUST BE ELIGIBLE TO WORK
FULL-TIME IN IRELAND (EU PASSPORT / STAMP 4 / STAMP 1G FOR MINIMUM
**APPLY ON THE WEBSITE** MONTHS OR RENEWABLE).
WHY TO APPLY?
* Chance to work within multicultural and diverse team
* Great internal opportunities for career progression ? employees
with good performance can become Quality Auditors, Quality Analysts,
Trainers & Team Leads
* No shift rotations ? fixed working schedule
* Meals on-site, private healthcare and pension contribution
* No previous experience required ? full training is provided!
For more information, please contact Torben Jensen at
We need : Albanian (Fluent)
We need : English (Good)
Type: Permanent
Payment: Contact us
Category: Languages
